Customer Support
Faster Orders.Happier Costumers.
Connect every step from case to invoice so orders move faster and revenue doesn’t stall.
Connect every step from case to invoice so orders move faster and revenue doesn’t stall.
Customer support teams perform best when systems are connected and data is complete. Movemedical provides end-to-end visibility from case creation to invoice, eliminating manual follow-ups, reducing order errors, and accelerating revenue recognition.
The result: faster fulfillment, fewer escalations, and a more predictable order-to-cash cycle.
Real-time visibility allows support teams to shift their focus from routine status checks to managing high-value exceptions.
Eliminate the need to search through emails, PDFs, or disconnected portals. Every sales order, return, and transfer is visible in real time — from submission to shipment to billing.
Automate order creation, approval routing, shipment tracking, and invoice generation. Reduce repetitive work and minimize errors so teams can focus on resolution — not reconciliation.
Usage capture at the point of scan automatically initiates billing workflows. Delayed POs and missing documentation are flagged in real time, helping finance close cases faster and improving cash flow predictability.
Automated alerts surface exceptions before they escalate — including missing items, expired products, and return mismatches. Support teams can resolve issues early, reducing inbound calls and billing disputes.
Sales, operations, and customer support operate from the same platform and data set. Shared visibility eliminates status checks, reduces handoffs, and ensures faster, more accurate responses.
Movemedical customers report shorter billing cycles, fewer manual follow-ups, and higher customer satisfaction; driven by faster case resolution and complete order visibility.
"We scoured the universe before deciding who would build FieldLink. We looked into doing it ourselves as we typically do, but we realized this is too important to mess up and practice on, we ended up going with someone who has done it before and is light-years ahead of the competition. That's why we chose Movemedical."
"Our team saves roughly two hours per day in administrative work because of that change. That additional time allows us to focus on more strategic activities, including improving field inventory management and supporting the business more effectively."
"It's hundreds of millions of dollars throughout the industry. How do we get rid of that excess inventory? How do we build the right product so we don't have expired, so we don't have waste? Move is the right fit."
"You can't optimize inventory if you don't know where it exists. Movemedical gives us the ability to understand where our inventory is, whether it's accounted for, and how it should be moved."
"We’ve seen our manual tasks reduce by more than 40% since adopting Movemedical."
"Movemedical gives us the ability to understand where our products are in real-time, identify where we may have risk of expiration, and gain visibility at the lot level for better recall management."
"The Movemedical app is the right fit. It gives us the ability to put the right instrument into the right hospital at the right time at the right volume."
"Our goal was to make the process more efficient for them — not only making scanning easier, but also making the system more meaningful — giving them better insights and more intuitive guidance on how to manage their inventory and where they should focus their attention."
"Reps would spend more time finding information than actually selling. We wanted to make their lives easier by working with Movemedical and creating a one-stop shop — which is where we're at today."
"Movemedical is very user friendly and easy to use. I use it for outside of scheduling case input is tracking restock and instrument orders. Since one of my main jobs is keeping track of inventory it helps me keep up with what I have, what I need and what I'm receiving in restock."
"I hear a lot about Bill only frustrations. Everybody knows it's a problem, but nobody seemed to have an answer. And this is an industry thing, this is what everybody else is struggling with as well."
"No one had to start from scratch, because they already had the foundation in place, which cuts down on the timeline and the cost. Having Movemedical alongside us dramatically helped streamline the entire rollout."
"Our inventory team, specifically consignment field inventory, is now in a much better place after.. We have true visibility, smoother processes, and our team now focuses on managing exceptions rather than every single order."
"While Movemedical was the clear winner of our RFP process, had we known then what we know now about their system and capabilities, there would have been no decision to make. They are the best value at any price."
Eliminate manual follow-ups, reduce documentation errors, and accelerate order-to-cash with connected workflows.
Automated alerts flag missing POs, expired products, return mismatches, and other discrepancies in real time so support teams can resolve high-value issues proactively.
Shared access to order history, usage details, and shipment tracking ensures teams resolve issues quickly — without back-and-forth or missing information.
Real-time order status and shared visibility reduce inbound inquiries and eliminate repetitive status checks across teams.
Answers to common questions about order-to-cash workflows, billing automation, and improving revenue visibility in medical device field operations.
Movemedical connects case scheduling, inventory tracking, usage capture, and billing workflows in one platform.
When usage is captured at the point of scan, billing processes are automatically initiated. This reduces manual reconciliation, eliminates missing documentation, and shortens the time between surgery and invoice — improving revenue velocity and predictability.
Usage capture automation refers to digitally recording implant and instrument usage at the time of surgery, rather than relying on paper sticker sheets or manual data entry.
Movemedical allows reps to scan products directly from a mobile device — even offline — automatically linking usage data to orders and billing workflows.
Movemedical provides real-time order status, shipment tracking, and usage visibility across sales, operations, and support teams. When all stakeholders have access to the same data, repetitive status inquiries decrease and support teams can focus on resolving high-value exceptions instead of answering routine questions.
Yes. Movemedical maintains a complete digital record of case details, product usage, serial and lot information, shipment history, and associated documentation. This end-to-end traceability reduces billing discrepancies and provides clear documentation when questions arise, minimizing disputes and rework.
Consignment inventory workflows are integrated directly into the platform. When products are used, scanned, and documented, billing events are triggered automatically.
This eliminates delays caused by manual reporting and ensures accurate invoicing for bill-only and consignment transactions.
Movemedical connects operational events — including case completion, usage capture, returns, and documentation — to billing workflows in real time. Support and finance leaders gain clear insight into case status, pending documentation, and invoice readiness, improving forecasting accuracy and reducing revenue leakage.
Customer support teams using Movemedical commonly experience:
These improvements lead to faster resolution and more predictable cash flow.
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After reducing loan set turnaround time from 7 days to just 1.9, S+N doubled down—expanding Movemedical across 9 EMEA countries, in 9 languages and in just 90 days. Now, the platform is their foundation—and their strategic advantage—for global growth ahead.
Best-in-class Sales & Ops Field Inventory Solution.
Leading Med Device Leaders Worldwide Agree
"While Movemedical was the clear winner of our RFP process, had we known then what we know now about their system and capabilities, there would have been no decision to make. They are the best value at any price."
Doug Bashar
"I hear a lot about Bill only frustrations. Everybody knows it's a problem, but nobody seemed to have an answer. And this is an industry thing, this is what everybody else is struggling with as well."
Robin Ayers
In the first 12 months, Gore cut expired field inventory by 82%—achieving 100% voluntary rep adoption and full operational alignment after selecting Movemedical as their clear RFP winner across multiple competing vendors.
BD reduced manual-effort cycle-count audits and support team time by 60%—streamlining field operations, eliminating inefficiencies, and empowering reps with real-time control through a system they actually want to use every day.
Cloud-based Purpose-built SaaS Platform.
Leading Med Device Leaders Worldwide Agree
Industry High Adoption with Powerful ROI to prove it.
Leading Med Device Leaders Worldwide Agree
"Our inventory team, specifically consignment field inventory, is now in a much better place after.. We have true visibility, smoother processes, and our team now focuses on managing exceptions rather than every single order."
Daniel "DJ" Magee
"No one had to start from scratch, because they already had the foundation in place, which cuts down on the timeline and the cost. Having Movemedical alongside us dramatically helped streamline the entire rollout."
David Bradley